How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page https://17track.net/en

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

FAQ

Optical World USA — FAQ

Q) What does Optical World USA do?

A) Optical World USA, is your one-stop shop for all your optical needs. With over 30 years of experience, we carry your favorite brands and deliver them directly to you at the lowest prices with the best quality available. Our inventory includes contact lens cases, eyeglass cases, cleaning supplies, fit-overs, solar shields, post-mydriatic specs (Rollens), and more — we’ve got it all.

Q) Where is Optical World USA located?
A) Optical World USA is located at 5529 North Figueroa St., Los Angeles, California 90042. We are an online retailer, so all orders are placed through our website at opticalworldusa.com and shipped directly to you.

Q) Can I view a product in person before buying?
A) We are an online-only retailer and do not offer in-person product viewing prior to purchase. You can browse our full product catalog — including solar shields, fit-overs, Rollens, contact cases, eyeglass cases, and cleaning supplies — at opticalworldusa.com.

Q) Where does Optical World USA ship to?
A) Optical World USA ships within the United States only.

Q) How do I choose or change my shipping method?
A) At checkout, you can select between Economy Shipping and Standard Shipping. If you selected the wrong shipping method after placing your order, contact us right away at triumphopticalllc@gmail.com or call 323-478-1991 and we will be happy to assist you.

Q) What are the estimated delivery times?
A) Standard Shipping: 3 to 4 business days. Economy Shipping: 5 to 8 business days.

Q) Can I track my order?
A) Yes. You can monitor your order’s progress by visiting the Order Status page on our website, or by using the tracking information included in the confirmation email sent to you at the time of purchase.

Q) What should I do if my shipment arrives damaged?
A) Contact us within 30 days of receiving your shipment at triumphopticalllc@gmail.com or call 323-478-1991 and we will work to resolve the issue for you.

Q) What payment methods are accepted?
A) We accept all major credit and debit cards.

Q) Do you accept refunds?
A) Yes. We offer a 30-day refund policy. If you are unsatisfied with your purchase for any reason, contact us within 30 days of shipment and we will process a refund for your order.
Q) When will my refund appear?
A) Refunds typically appear in your account within 5 to 12 business days after being processed.

Q) How do I cancel or edit an order?
A) Orders must be canceled or modified before they are processed and shipped. Contact us as soon as possible at triumphopticalllc@gmail.com or 323-478-1991 so we can assist you.

Q) Who do I contact if I have questions or concerns about my order?
A) You can reach the Optical World USA team by email at triumphopticalllc@gmail.com or by phone at 323-478-1991.